Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

How do I determine my correct shoe size?

We recommend referring to our comprehensive size guide located on each product page. Since fit can vary by brand, we provide specific conversion charts for US, UK, and EU sizing to ensure you find the perfect fit.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to initiate a refund or a free exchange for a different size or style.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited shipping options at checkout if you need your footwear sooner.

Are Tip Top Shoes products authentic?

Yes, we are an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.